Terms & Conditions
Contact
If you ever have an issue or question, please don't hesitate to get in touch with us directly at hello@mabrookandco.com.
Shipping
Most orders are shipped via Canada Post or USPS within 4 days. Orders are shipped & delivered Monday – Friday only, excluding holidays. Should there be any delay associated with you order, you will be notified. Shipping times vary according to carrier schedules and distances. Shipping and handling rates for online sales are $7.50 for orders up to $75 (CAD) and free on orders over $75 (CAD). At this time, Mabrook & Co. accepts orders being shipped to U.S. and Canadian destinations only; International shipping will be added in the future.
Returns
We want you to be happy with your purchase. If for any reason you are not satisfied with your purchase, email orders@mabrookandco.com within 15 days of receipt of your purchase to process it for exchange. Please include "Returns" in the subject line. We will gladly replace any damaged or defective items immediately, but we are unable to refund shipping charges. *Please note that for product integrity and hygiene reasons we are unable accept returns of opened and/or used product.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Payment
Mabrook & Co. uses Shopify Payments as its payment processor, which is a quick and secure way to accept credit card payments online. We currently accept American Express, Visa, and Mastercard. We do not accept credit cards with billing address outside the United States and Canada. Please Note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Product
The statements made on the website have not been evaluated by Health Canada and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Mabrook & Co. does not give or intend to give any answers to medical related questions and the website is not intended for use as a medical resource. This site does not replace the need for services provided by medical professionals. We recommend speaking with your health care providers before changing your personal care regime. The content contained in this website for some of our personal care products may contain information about natural ingredients, natural processes and natural therapies, which are not regulated by Health Canada. Such information is intended as an educational aid only.
Online Content
While Mabrook & Co. makes reasonable efforts to provide accurate content through this website, we cannot guarantee its accuracy in entirety. The website, including all services, content, submissions and third party content made available on or accessed through the website, is provided on an “as is” and “as available” basis. Mabrook & Co. makes no representations or warranties of any kind whatsoever for the content, submissions or third party content on the website. Further, Mabrook & Co. disclaims all express or implied warranties, including, without limitation, non-infringement, title, merchantability, fitness for a particular purpose and any warranties arising our of course of dealing, usage or trade. Mabrook & Co. does not warrant that the functions contained in the website or any content, submissions or third party content contained therein will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available is free of viruses or other harmful components. The foregoing applies to any information in any websites hyperlinked to the website. In no event will Mabrook & Co. or an affiliated entity be liable to you or any third party under any theory of tort, contract, strict liability or equitable theory for any lost profits, lost data, lost opportunities, costs of cover, exemplary, special, incidental, indirect or other consequential damages, each of which is hereby excluded by agreement of the parties, regardless of whether or not any party has been advised of the possibility of such damages. In particular, and without limitation, neither Mabrook & Co. nor any of its service providers will be liable for damages of any kind resulting from your use of or inability to use the website or from any content, submissions or third party content posted on the website by Mabrook & Co. or any third party. Your sole and exclusive remedy for dissatisfaction with the website is to stop using the website. The maximum liability of Mabrook & Co. and any affiliated entities for all damages, losses and causes of action, whether in contract, tort, or otherwise shall be the total amount, if any, paid by you to Mabrook & Co. and/or any affiliated entity to access and use the website.